SATO Help Center

Promoted articles

• Privacy Policy on SATO Chatbot
• [01-00001-EN] How to improve a paper jam
• [01-00004-EN] Troubleshooting(When Using the Product)
• [01-00009-EN] When an Error Message Appears
• [01-00025-EN] Troubleshooting(When Using the Product)
• [01-00026-EN] Cleaning the Product
• [01-00037-EN] How to solve an error message 1008 (Out of Paper)
• Error Message Indication and Operating Procedure When the SOS (SATO Online Services) Is Enabled (SOS users only)
• Error Message 1015 (Cutter Error)
• Cleaning Using the Cleaning Kit (with Optional Linerless Cutter Kit (Type 1))
• Loading the Media Roll (Printing in Cutter Mode/Partial Cutter Mode)
• Troubleshooting(When Using the Product)
• Cleaning the Product
• [01-00054-EN] Sensor Auto-Calibration is failed
• [01-00055-EN] When You Are in Trouble
• [01-00056-EN] When an Error Message Appears
• [01-00057-EN] Cannot Communicate nor Output
• [01-00058-EN] Problems with display
• [01-00059-EN] Incorrect Print and Cut Position
• [01-00060-EN] The Media Has Jammed
• [01-00061-EN] Want to Improve the Print Quality
• [01-00067-EN] Loading Media
• [01-00069-EN] How to cancel a print job during printing at printer side.
• [01-00070-EN] How to solve an error message 1008 (Out of Paper)
• [01-00071-EN] How to replace the print head.
• [01-00072-EN] How to change the operation sound (buzzer volume)
• [01-00073-EN] How to solve an error message 1028 (Gap not found)
• [01-00074-EN] How to adjust when the print position is not right
• [01-00075-EN] How to set and change the media.
• How to cleaning
• [02-00118-EN] Adjusting the Product
• [03-00180-EN] Want to set up a Printer
• [04-00207-EN] Connecting the Product to a Computer