[01-00025-EN] Troubleshooting(When Using the Product)

Applicable models: CL4NX/6NX 
Please refer to the below.

Troubleshooting (When Using the Product)

Printing

• The Overall Printout Is Light
• The Overall Printout Is too Dark
• One Side of the Printout Is Light
• A Part of the Printout Is Light
• The Printout Is Shifted to One Side
• A Part of the Printout Is Dirty and Black Streaks Appear
• The Printed Image Is Different from the Print Data
• The Print Position Is Shifted Vertically from the Media Feed Direction
• The Print Position Is Shifted Horizontally from the Media Feed Direction
• The Media Is Not Cut
• Cannot Read Barcodes When Using the Barcode Check Function

Loading Media and Ribbon

• How to Load Ribbons
• How to Load Labels
• Media Does Not Feed
• Media Is Fed According to the Specified Number, but Not Printed
• The Label Does Not Stop at the Specified Position/the Label Does Not Stop
• The Media Has Jammed
• Want to Print Using the Direct Thermal Media Without Using the Ribbon (Such as When the Ribbon Runs Out)

Cannot Communicate nor Output

• Cannot Output After Data Is Sent
• Cannot Communicate via LAN
• Cannot Communicate via USB
• Cannot Communicate via Bluetooth
• Cannot Communicate via NFC
• Cannot Communicate via RS-232C
• Cannot Communicate via IEEE1284
• Cannot Communicate via External Signal (EXT)
• Cannot Communicate via Wireless LAN
• An Error Occurs When Installing the Printer Driver

Display

• No Power/Nothing on the Screen
• Want to Change the Display Language
• The LED Lights Red
• Want to Adjust the Buzzer Volume of the Error
• Fix Demo, Price Demo, and QSR Demo appear

Cutter

• Want to Use Without Cutting Even If the Cutter Unit Is Installed
• Print Stop Position and Cut Position Are Shifted
• The Media Is Not Cut

Others

• No Power/Nothing on the Screen
• An Error Occurs When Installing the Printer Driver
• The LED Lights Red
• Want to Adjust the Buzzer Volume of the Error
• Cannot Read the Barcode