Submit a request

If the product you are enquiring about was purchased from a SATO reseller, kindly contact the reseller directly for smooth and timely service and support. SATO has the right to redirect the request to your Reseller after verifying the enquiring product details. By ticking the box, you consent to engage with SATO for this enquiry.

Please describe your request or inquiry in as detail as possible.

Please select your product category.

Applications used during the event.

Driver version and settings

The operating system and its version used during the event.

The interface type is used during the event.

Label Type (e.g. RFID UHF label) & Size (Width [mm] x Height [mm])

Questions: Inquiries about products, applications, and services. Incidents: Report of serious incidents occurrences that threatening safety. Problems: Report issues of products, applications, or services. Tasks: Special assignment request.

Service contract reference number with SATO.

The product serial number is required. If there is no serial number, kindly input "NA".

Product firmware version installed.

The user who is submitting the request.

Your reseller name, if applicable.

Your company name.

The contact number is required. Kindly provide your phone or mobile number.

SATO will process your personal data in accordance with its privacy policy. Please refer to the privacy policy ( and accept it before you enter your personal data. By ticking the privacy policy box, you acknowledge that you have read and understood it, and will comply with it.

Add file or drop files here