Tap [CUTTER ACTION].
| Cause and Countermeasure | Reference |
| Cause (1) A media jam has occurred in the cutter. Countermeasure (1) Remove the jammed media from the cutter. Refer to the video for loading the media, for the media path, and for the operation of each part inside the product. |
Loading the Media Roll (Printing in Cutter Mode/Partial Cutter Mode) |
 • Be careful not to cause injury with the cutter blade when removing the media.If the error is not solved, power on the product again. |
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| Cause (2) The cutter blade does not return to the specified position. Countermeasure (2) Tap [CUTTER ACTION] to move the cutter blade back to the specified position. If the error is not solved, power on the product again. |