[01-01757-EN] Sensor Auto-Calibration is failed

Applicable model: PW4NX
Please refer to the below link.

<The causes frequently observed>
(1) A label is not peeled off from a backing paper during auto-calibration.
(2) I-mark (black mark) is positioned on the media sensor during auto-calibration.

 

<Measure>

Perform the auto-calibration for the selected media sensor.

The options are as follows:

Gap + I-Mark

Adjusts both the Gap sensor and I-mark sensor.

Gap

Adjusts the Gap sensor.

I-Mark

Adjusts the I-mark sensor.

The procedure to auto-calibrate the media sensor is as follows:

1.	Open the top cover.

2.	Load the media.

Remove the label from the media and place the liner above the gap sensor position.

3.	Close the top cover.

4.	Select the type of sensor to adjust, and then press the  button (START).

5.	When the confirmation screen appears, press the  button () to start adjusting the sensors.

If message indicating adjustment failed, load the media correctly and try again.

6.	Press the  button ().

7.	Reload the media.

8.	Confirm the results of adjusting the media sensor.

Display the Offline screen, press the  button (FEED), and then confirm that the media is fed correctly.

• If the media is not fed correctly after executing [Auto-calibration], contact your SATO reseller or technical support.