When You Are in Trouble

Applicable model: PW4NX
Please refer to the below link.

• When an Error Message Appears
• Error Message Indication and Operating Procedure When the SOS (SATO Online Services) Is Enabled (SOS users only)
• Messages for Provisioning Errors When SOS (SATO Online Services) is Enabled (SOS users only)
• Battery Does Not Charge
• No Power/Nothing on the Screen
• The Display is Too Dark/Bright
• Media Does Not Feed
• Media Is Fed According to the Specified Number, but Not Printed
• Cannot Output Labels Correctly
• Bad Print Quality
• The Printed Image Is Different from the Print Data
• Cannot Read the Barcode
• Incorrect Print Position
• The Media Has Jammed
• The LED Indicator Lights Red
• BD Address, Copy Barcode Demo, Database Search Demo appears
• The USB Memory Is Not Recognized
• An Error Occurs When Installing the Printer Driver
• Cannot Communicate with the Computer

01-01758-EN