[04-80041-EN] SATO All-In-One Tool - Exporting Printer Log

Problem/Question

How to export printer log

Applicable To

SATO All-In-One Tool

Resolution/Answer

The [Export Printer Log] function is a feature that allows users to extract and save logs or records of printer activities, this is useful for troubleshooting purposes. This function allows users export Hex-Dump data from the printer, which is a record of received data in a hexadecimal format that can be saved on user PC for analysis or sharing.

This feature is available only for PW208NX/PW208mNX and PW4NX printers.

　

Prerequisite:

• To create the Hex-Dump data in the log file from the received print data, user needs to enable the [Hex Dump Mode] before sending the print data.

On the printer page, click [Settings] > [Tools] > [HEX-Dump] of the selected printer. And then click the [Hex Dump Mode] toggle switch to enable it.

1. On the printer page, click [Others] > [Export Printer Log] of the selected printer.

The [Export Printer Log] dialog is shown.

2. Confirm that the [Select Interface] option shows the interface used to receive the print data for creating the Hex-dump data

Multiple selection of interfaces are possible if available.

• Click the  icon beside the selected interface to clear the selection. If all selections are cleared, the [Submit] button will be disabled.
• The printer may take some time to process the Hex-Dump data in the log file. Click the [Retry] button to make another attempt if the data is not retrieved.
• If the printer disconnected suddenly, click the [Retry] button and the application will make another attempt to obtain the Hex-Dump data.

3. Click [Submit], and then specify the file name and the location to save the file.

• By default, the log file is created at the “Printer Log” folder under users’ “Documents” folder, i.e. UserPath\Documents\AIOTv2Files\Printer Log, where the UserPath is the path of the current PC user.