All-In-One Tool - Fail to Detect Printer – SATO Help Center

Problem/Question

All-In-One Tool unable to detect printer.

Applicable To

All-In-One Tool

Resolution/Answer

1. Restart PC and Printer.

2. Check the Connection between PC and printer.

For LAN connection, ensure the LAN cable is plug in securely and TCP/IP is configured correctly. You may consult your IT department if necessary.

For USB connection, ensure the USB cable is securely connected.

3. Ensure your PC has updated to the latest All-In-One Tool.

4. When All-In-One Tool tries to connect to the printer, it is important to ensure that there is no other application (such as a printer driver) using the printer at the same time. For example, a printer driver that is actively connecting to the PW208NX via the USB port will cause connection problems to the All-In-One Tool with this printer.

For any further information, kindly submits a request.

04-80233-EN