Global Helpdesk Support

At SATO we are committed to creating new value for customers through products and services of superior quality. We offer the following services for all SATO printer models to help customers achieve stable operation and minimal downtime. Count on our teams of certified customer engineers for reliable technical support

Chatbot and Live Chat

– Complementary tech support via chatbot and live chat.
– Allow users to quickly find answers to technical questions about SATO products.
– Chatbot service is available 24/7.
– Live Chat service is available from 9:00am to 5:00pm UTC/GMT +8, excluding Singapore public holidays & company holidays.
– Live Chat service currently supports English, Thai, Indonesian, Vietnamese, and Japanese languages.
– Operating hours and language support will be expanded in near future.

Both chatbot and live chat services offer complementary technical support, allowing users to quickly find answers to their questions about SATO products. These services are part of SATO's commitment to reliable technical support, backed by teams of certified customer engineers.

For more information or to purchase services, please contact us. 

To request service support, kindly submit a request.

03-80201-EN