The Remote Management features were developed and implemented in response to customer requests, primarily from customers with multiple sites, devices or shifts, central administration and support.
The administrators and support groups can remotely:
- Monitor the messages and function to better support the user when an issue arises
- Monitor the life of the consumables and maintenance schedules
- Apply new set-up changes, new user files, configurations, network settings, etc.
- Administrator updates
- Review activity and errors
- Retrieve the data files (capture) and resulting images for advanced diagnostics
- All the requested details which SATO might request when engaging in advanced support can be retrieved remotely.