Please refer to a below and follow the instruction how to replace the Platen roller.
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1.
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Make sure that the product is powered off, and disconnect the power cord from the AC outlet.
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Open the top cover fully to prevent accidental drop of the cover.
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3.
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Push the head lock lever (1) towards the rear to unlock the print head.
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The print head and its surroundings are hot after printing. Be careful not to get burned.
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Touching the edge of the print head with your bare hand could cause injury.
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4.
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Lift the lever (2) in the direction A to unlock the platen roller (3), and then pull out the platen roller (3) in the direction B.
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5.
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Install the new platen roller.
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a.
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Make sure that the tab (4) on the left driving end of the platen roller is pointing upward. Push the platen roller in the direction C so that the tab (4) is fixed in the groove (5) at the driving side.
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b.
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Next, make sure that the tab (6) on the right driven end of the platen roller is pointing upward. Push the platen roller again in the direction C so that the tab (6) is fixed in the groove (7) at the driven side.
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6.
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Turn the lever (2) back to lock the platen roller.
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