[01-01241-EN] How to solve an error message 1008 (Out of Paper) – SATO Help Center

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

To clear the error:

Load the media and open/close the print head, or press the

button (OFFLINE) or the

button.

Cause and Countermeasure

Reference

Cause (1)

The media is not loaded.

Countermeasure (1)

Load the media.

Cause (2)

The media is not loaded correctly.

Countermeasure (2)

Load the media correctly.

Cause (3)

The media sensor level is not set correctly.

Countermeasure (3)

Adjust the media sensor level.

Cause (4)

The media has jammed.

Countermeasure (4)

Remove the jammed media.

Refer to the video for loading the media, for the media path, and for the operation of each part inside the product.

Cause (5)

The media sensor is not operating correctly.

◦	The media sensor is dirty, or there is a label attached to it.

◦	The media sensor has poor sensitivity.

Countermeasure (5)

Clean the media sensor.

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