[01-00015-EN] How to solve an error message 1028 (Gap not found) – SATO Help Center

In case that a printer is feeding the media after printing and shows an error message 1028 (Gap not found), please refer to a below.

To clear the error:

Press the

button (OFFLINE) or open/close the print head.

Cause and Countermeasure	Reference
Cause (1) Meandering media. Countermeasure (1) Load the media correctly.	Loading the Media
Cause (2) A label is attached to the media sensor. Countermeasure (2) Clean the media sensor.	Cleaning Using the Cleaning Kit
Cause (3) The media sensor type is incorrect. Countermeasure (3) Set the media sensor type which is compatible with the media you use.	Media Sensor Type
Cause (4) The media sensor level is incorrect. Countermeasure (4) Adjust the media sensor level.	Calibrate

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