How to solve an error message 1028 (Gap not found)

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

 

To clear the error:

Press thebutton (OFFLINE) orbutton, or open/close the print head.

Cause and Countermeasure	Reference
Cause (1) Meandering media. Countermeasure (1) Load the media correctly.	Loading Media
Cause (2) A label is attached to the media sensor. Countermeasure (2) Clean the media sensor.	Cleaning Using the Cleaning Kit
Cause (3) The media sensor type is incorrect. Countermeasure (3) Set the media sensor type which is compatible with the media you use.	Media Sensor Type
Cause (4) The media sensor level is incorrect. Countermeasure (4) Adjust the media sensor level.	Calibrate

01-01240-EN