[01-00095-EN] How to solve an error message 1017

When there is an error with the product, the error message appears on the screen.

Tap the error number button to show the details screen.

Check the cause and countermeasure, and then take appropriate action.

To clear the error:

Tap [CANCEL].

Cause and Countermeasure

Reference

Cause

Incorrect command or parameter in the print data.

For details about the error, check the "Caaa: <bb>: cc" on the error message details screen.

◦	Caaa: position of error occurrence

◦	<bb>: error command name

◦	cc: error content

Countermeasure

Check the print data.

If the error is not solved, power on the product again.

•	The command error appears when[Show Error]in[SBPL]under the[Applications]menu is set to[Enabled].

How to See the Command Error Information

Show Error

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble

How to See the Command Error Information

•	Location of error occurrence

"Caaa" in the command error message shows the location of command error.

The number of ESC commands from start code <A> command is shown in "aaa".

Note that the start code <A> command is not included in the number of ESC commands, which can be shown up to 999.

When a command error is detected by the Horizontal Print Position <H> command.

------: [ESC]A

C001: [ESC]V100

C002: [ESC]H99999

C003: [ESC]L0202

C004: [ESC]M,ABCDEF

C005: [ESC]Q1

C006: [ESC]Z

In this case, C002 is the location of the error.

•	Error command name

The command name is shown in "<bb>". Error is detected in the command name.

◦	A one-byte command name is left aligned

•	Error description

The cause of command error appears in "cc" in the error message ("Caaa:<bb>:cc").

Description ("cc")

Cause

Invalid command

Analyzed improper command.

Invalid parameter

Received improper parameter.

Command table read error

Failed to read the command table.

Invalid graphic data/custom designed data

Analyzed improper graphic and custom designed data.

Invalid registration area

•	Specified memory area (card slot) is inappropriate.

•	Tried to write to a write-protected media.

This number is already registered.

Number specified by registration command has already been taken.

Over registration area limit

Exceeded the registration area. (Memory full)

Data is not registered

Data, such as form overlay, is not registered.

Printing position is out of printable area

The specified print start position is outside the printable area.

Barcode image is out of printable area

The printing image is outside the printable area. (Barcode only)

PDF417 is specified incorrectly

There is a mistake in the PDF417 specification.

Error in generating QR code

There was a fault when generating the QR code.