[01-00070-EN] How to solve an error message 1008 (Out of Paper)

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Load the media and open/close the top cover, or tap [OFFLINE].

Cause and Countermeasure

Reference

Cause (1)

The media is not loaded.

Countermeasure (1)

Load the media.

Loading the Media

Cause (2)

The media is not loaded correctly.

Countermeasure (2)

Load the media correctly.

Loading the Media

Cause (3)

The media sensor level is not set correctly.

Countermeasure (3)

Adjust the media sensor level.

Calibrate

Cause (4)

The media has jammed.

Countermeasure (4)

Remove the jammed media.

Refer to the video for loading the media, for the media path, and for the operation of each part inside the product.

Loading the Media

Cause (5)

The media sensor is not operating correctly.

◦	The media sensor is dirty, or there is a label attached to it.

◦	The media sensor has poor sensitivity.

 

Countermeasure (5)

Clean the media sensor.

Cleaning Using the Cleaning Kit