[01-00089-EN] How to solve an error message 1028 (Gap not found)

In case that a printer is feeding the media after printing and shows an error message 1028 (Gap not found), please refer to the below.

To clear the error:

Open and close the top cover or tap [CLEAR].

Cause and Countermeasure	Reference
Cause (1) Meandering media. Countermeasure (1) Load the media correctly.	Loading Media
Cause (2) A label is attached to the media sensor. Countermeasure (2) Clean the media sensor.	Cleaning the Inside of the Product
Cause (3) The media sensor type is incorrect. Countermeasure (3) Set the media sensor type which is compatible with the media you use.	Media Sensor Type
Cause (4) The media sensor level is incorrect. Countermeasure (4) Adjust the media sensor level.	Calibrate