[01-00973-EN] Print Stop Position and Cut Position Are Shifted – SATO Help Center

Applicable models: CT4-LX

Please refer to the below.

What to check	Countermeasure
Are the media and ribbon loaded correctly?	Load the media and ribbon correctly. Loading Media and Ribbon
Is the media sensor type set correctly?	Set the media sensor type which is compatible with the media you use. In Offline mode, open the Settings mode, and set the [Printing] > [Sensor Type] menu. Media Sensor Type
Is the media stop position set correctly? (Offset)	Adjust the media stop position (Offset). In Offline mode, open the Settings mode, and set the [Printing] > [Advanced] > [Adjustments] > [Offset] menu. Adjusting the Media Stop Position
Are the platen roller and media sensor dirty?	Clean the platen roller and media sensor. Cleaning the Inside of the Product

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